RollmatePhotos & cleanup
Help with photo access, scanning, similar media, and storage estimates.
Help & support
How can we help?
Find quick answers about Rollmate for iPhone or contact us when something isn’t working as expected.
Plans & billing
Questions about the free experience, trial, monthly plan, or annual plan.
Account & privacy
Help with optional sign-in, account deletion, and photo-library privacy.
Restore purchases
Reconnect an active Rollmate Pro purchase made with your Apple Account.
Frequently asked questions
Does Rollmate upload my photos or videos?+
No. Rollmate analyzes your photo library on your iPhone. Your photos, videos, thumbnails, and photo-library search results are not uploaded to Rollmate servers.
Does Rollmate delete anything automatically?+
No. Rollmate helps you find items worth reviewing, but you choose what to remove and confirm deletion through Apple’s Photos system prompt.
Why are some photos missing?+
Rollmate can only review the items you allow it to access. Open iOS Settings, choose Rollmate, then Photos, and select Full Access if you want Rollmate to scan the entire library.
What do the storage estimates mean?+
Available storage refers to free space on your iPhone. Review estimates show the total size of media Rollmate has surfaced for you to consider; they are not a promise that every item should be deleted or that the full amount will be recovered.
Do I need an account?+
No. Choose Continue without an account during onboarding to use Rollmate locally. Sign in with Apple and email sign-in are optional.
How do I restore Rollmate Pro?+
Use Restore Purchases on the subscription screen or in Rollmate Settings. Make sure the iPhone is signed in to the Apple Account that made the original purchase.
How do I cancel a free trial or subscription?+
Open the iPhone Settings app, tap your name, choose Subscriptions, select Rollmate, and follow Apple’s options to cancel or change the plan.
How do I delete my account?+
In Rollmate, open Settings, choose Account, then select Delete Account. Account deletion does not cancel an App Store subscription, which must be managed through Apple.
Contact us
Talk to a real person.
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can. Please do not email private photos or videos.